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Support Operations Active • Hyderabad Hubs

We're Here to Help

Have a question about an order, want to list your neighborhood store, or interested in joining our delivery fleet? Reach out to our dedicated support teams.

speed ≈ 15-Minute Avg Response
nest_clock_farsight_analog 7:00 AM – 11:00 PM IST (Mon–Sun)
verified_user Direct Hyderabad Desk
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Direct Dispatch Form

Instant routing to hyper-local cluster managers

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We typically respond within 15 minutes during operating hours (7:00 AM – 11:00 PM).

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Live Cluster Status: Jubilee & Banjara

Fleet operational • 98.4% on-time deliveries right now across 14 dark stores

Dedicated Departments

Direct Routing
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Customer Support

Instant

Order delays, damaged produce, instant UPI refunds, or bag substitution queries.

mail Email: support@dharaass.com
call Toll-Free: 1800-419-DHAR (3427)
chat Live Chat: 7 AM – 11 PM (7 Days)
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Seller & Merchant Desk

Onboarding

Dedicated onboarding team for kirana stores, organic farmers, and artisanal bakeries.

mail Email: sellers@dharaass.com
chat_bubble WhatsApp Desk: +91 98490 12831
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Logistics & Driver Fleet

Dispatch Hub

Hub dispatch desk for the Banjara/Jubilee Hills cluster, payout resolutions, and gear pickup.

mail Email: riders@dharaass.com
hub Cluster Desk: Jubilee Dark-Hub #04

apartment Physical Head Office & Local Hubs

corporate_fare Headquarters Corporate Suite

Dharaass Marketplace Pvt. Ltd.

Level 4, Platina Tech Park, Gachibowli - Miyapur Rd, Hyderabad, Telangana 500032

map View on Google Maps • Visiting: Mon–Fri (9am–6pm)
location_searching Neighborhood Hub #04 Active Dark Store

Banjara Central Dispatch & QC Unit

Road No. 12, Banjara Hills, Hyderabad 500034

local_shipping 15-Min Radius: Jubilee, Masab Tank, Somajiguda

Hyderabad Tech Corridor

Gachibowli HQ & Central Sorting Operations

Open Today
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Looking for quick answers?

Skip the queue. Over 80% of order modifications and merchant queries can be self-resolved instantly.

quiz Browse FAQs & Help Center radar Track an Order
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100% Hyderabad Local Grievance Redressal

Escalations are handled locally by our Jubilee Hills operations cell within 4 working hours.

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